Help centre

How can we help?

Questions about your account, matches, messages, membership or privacy. A real person reads every email.

Getting started

Who can join InnerCircle+?

Adults aged 20 and over who complete a live selfie verification. In the app you sign in with your Apple ID.

How does verification work?

During setup you take a live selfie. Your iPhone compares it with your profile photos and then discards it. We never store face data, only whether verification passed.

Why do I only see a few introductions a day?

InnerCircle+ is curated on purpose. Each day you get a small set of verified members chosen around your preferences and distance. When you’ve seen them all, new introductions arrive the next day.

Matches and messages

How do matches work?

Tap the heart on someone in Today’s Introductions. They’re notified, and if they love you back, it’s a match and a private chat opens for both of you.

Where can I see who loved me?

Open Chats and tap the bell in the top corner. Tap anyone in the list to view their profile and love them back.

How do I report or block someone?

In a chat, long press any message to report it, or tap the menu in the top corner to block the member or report harassment or fraud. Blocking takes effect immediately.

Membership and web payments

Is there a subscription?

InnerCircle+ membership is a one-time purchase with no ads. If a renewing Plus plan is offered on the web, the price and renewal period are shown clearly before you pay.

How do I join Plus on the web?

Go to the Membership section on the home page, tap Join Plus, sign in with Google, then complete Stripe’s secure checkout.

I paid on the web but don’t see my membership.

Make sure you signed in with the same account in the app. If it still doesn’t show, email us with the email address you used at checkout and we’ll sort it out.

Refunds

App Store purchases are refunded by Apple at reportaproblem.apple.com. For web purchases made through Stripe, email us with your checkout email address.

Privacy and your account

Can I control what others see?

Yes. In Settings, under Privacy, you can hide your profile from new introductions, turn read receipts off and hide message text on your lock screen.

How do I delete my account?

Go to Profile, then Delete Account. Your profile, photos, likes, matches, messages and shared media are permanently deleted, along with your sign-in account.

Still need help?

Email innercirclesupport@hokfam.com. We usually reply within 24 to 48 hours. Safety reports are reviewed within 24 hours.

If you are ever in danger, contact your local emergency services first. Then let us know so we can act on the account involved.

Email support